We currently have a vacancy for Business Support Assistant – York Monks Cross – 16 hrs
Location: Debenhams York Monks Cross
Job title: Business Support Assistant – York Monks Cross – 16 hrs
Hours: 16 hrs
Salary: £6.64 (under 21) – £8.21 per hour
Category: Sales Support / Training>Business Support Assistant
Closing Date: As advertised on www.debenhams-careers.com
To view the job description and apply click here.
We’re excited to announce the opening of Mothercare here at Monks Cross in mid May!
If you’re interested in joining our Mothercare team, or just part of the Monks Cross family, go to our jobs page!
Contract Type: Permanent Contract
Hours: Part Time
Posted: 06/03/2019
Closing Date: 30/04/2019
As a Mothercare Specialist, it is you who will guide our customers through the world of parenting – in many cases for the very first time!
We are looking for a Specialist to join the team in our new York store on a full time (40 hour) contract.
You will be responsible for giving our customers an excellent experienceand maximising sales by, effectively selling products within the store and online that meet our customer needs.
You will become a specialist in up to six departments across the store and will use your expertise to train and coach the team to enable them to provide expert advice.You will also conduct expectant and new parent events and personal shops in a friendly and confident manner.
This is an exciting and varied role and we are looking for outgoing, confident and friendly people with a passion for retail to join us.
Our Mothercare specialists will need to have the following skills:
- Excellent customer service and communication skills, with the ability to listen and question
- A people person, able to build relationships with people quickly, both colleagues and customers.
- Experience in demonstrating products to customers
- Flexibility to support the business
- The ability to work within a team
- Able to work efficiently in a pressurised environment
- High standards of personal presentation
- Excellent retail standards and visual merchandising skills
- Excellent organisation skills
- A passion for learning and the ability to learn quickly
To enable you to be successful as a Mothercare specialist we will put you through an extensive training programme to give you the brilliant product knowledge and understanding of our products that’s needed to succeed in the role.
Previous experience in a nursery setting, in child development or previous experience working within a similar retailer or in a coaching role would be preferred.
The hourly rate for this specialist role starts at 8/ hour, increasing to 9.10/ hour after successful completion of the training blocks (after approx. 12 weeks).
Location: Debenhams York Monks Cross
Job title: Loss Prevention Assistant – York Monks Cross – 16 hrs
Hours: 16 hrs
Salary: £8.26 – £8.51 per hour
Category: Loss Prevention/Security>Loss Prevention Assistant
Closing Date: As advertised on www.debenhams-careers.com
To view the job description and apply click here.
| Contract Type: | Permanent |
| Contract Hours: | Part Time |
| Posted: | 04/03/2019 |
| Closing Date: | 12/04/2019 |
We currently have vacancies available for Customer Service Advisors in our new store opening in York.
Customer Service Advisor Part Time (8, 12, 16, 24 and 30 hour contracts available)
Applicants should be flexible as there may be a requirement for evening and weekend working and be able to support with overtime.
Please note the hourly rate for employees aged 18-20 is 6.70, and under 18 is 4.79
As a Customer Service Advisor, it is you who will guide our customers through the world of parenting – in many cases for the very first time!
You will be responsible for giving our customers the best impression and experience of Mothercare, and may be the first person they meet when they enter our store. We are looking for helpful, enthusiastic and knowledgeable people, who customers can trust to provide expert advice. We offer a competitive hourly rate, on the job training and an opportunity for career progression for the right person.
We need our Customer Service Advisors to have the following skills:
- A passion for customer service
- Excellent verbal communication skills
- An open, enthusiastic and positive approach
- The ability to work within a team
- Flexibility to support the business
- The ability to build rapport with customers quickly
- Good questioning and listening skills
- Confidence to advise and demonstrate to customers the features, actions and benefits of our products
- Able to work efficiently in a pressurised environment
- High standards of personal presentation
- Excellent retail standards and visual merchandising skills
So if the above sounds like you, then this could be the beginning of a new career
| Contract Type: | Permanent |
| Contract Hours: | Full Time |
| Posted: | 07/12/2018 |
| Closing Date: | 12/04/2019 |
Manage my team to deliver amazing customer service and achieve sale and conversation targets. Ensure operational excellence on the shop floor.
Key Accountabilities/Responsibilities
Customer
- Lead team to provide customer service including effective resolution of all queries and complaints to achieve the customer service targets
- Coach their team to tailor service to individual customer needs
- Drive store sales conversion on the shop floor and lead achievement of sales results
- Delivery of operational excellence to achieve store standards
- Drive and lead by example a service lead culture across the whole store
Commercial Focus
- Manage their team to deliver the commercial targets and work with Store Manager to convert plans into sales
- Deliver clear communication to ensure tasks are completed effectively
- Understand and deliver requirements relating to legal and operational compliance
- Support management team to communicate and re-enforce business strategy
- Ensure that the store / department is set up for trade before and after business
- Ensure that all visual merchandising plans are correct and a plan is both in place and effectively implemented for seasonal changes
- Open and close the store in the absence of the Store / Deputy Store Manager
- Ensure the correct security of cash and risk insurance procedures are followed
- Manage the control of the sales floor whilst on duty
- Drive store targets and team’s performance through reward and recognition
People
- Ensure that Customer Service Advisors understand their role and responsibilities; providing coaching and in-store training to develop positive behaviours, skills and specialism
- Role model positive behaviours to help build a cohesive team
- Conduct -1-2-1s to ensure regular and ongoing dialogue
- Setting stretch targets for my team cascaded from overall targets
- Support the delivery of effective induction and development programs for all colleagues
- Act on colleague feedback working closely with the leadership team
Additional tasks as required to maintain great levels of customers service, operating standards and compliance across the store.
To celebrate Mother’s Day, we’re looking to spoil ‘York’s Best Mum’…
We want to hear what makes your mum, one-of-a-kind?
Just comment on our competition post with who you are nominating and why, and you could be in with a chance of winning £50 to spend on your mum at Monks Cross and a beauty bundle from Debenhams.
3 entries will be shortlisted and posted back onto our Facebook page where our readers will be asked to vote on who they think deserves to win. The nomination with the most votes will win.
You have until the 25th March 2019 to submit your nomination!
Good Luck! 🍀
T&Cs apply.
- Supervisor 40 hours
- Mechanic 40 hours,
- Weekend sales assistance: 8 hours x 2
Ask in store for details.
In 2018 Monks Cross Shopping Park chose SNAPPY, a York based charity dedicated to empowering children and young people with disabilities to become their chosen charity of the year. The first joint incentive was the Christmas Gift Giving Tree, which saw generous shoppers donate over 100 Christmas presents to the families SNAPPY work with.
This year Monks Cross are asking the people of York to support again, by donating provisions which will allow SNAPPY to continue running their play and activity programmes. These programmes are dedicated to building confidence, independence and social skills, but mostly, to give children and young people the opportunity to enjoy new experiences, have fun and make friends.
SNAPPY are looking for clothes that will allow the kids to get messy and have fun in, alongside toys, sporting items and crafting games. Donations are being collected at Monks Cross Shopping Parks, Information Centre
Anne Stamp from SNAPPY commented “We are so grateful for the support shown by Monks Cross Shoppers. The activity schemes we run are a vital outlet for the kids that attend and anything that can be donated to support the running of these groups will be gratefully received.”
Katherine Sharp, Centre Manager of Monks Cross, comments “It’s great to see the local community coming together to support each other. SNAPPY have recently been subjected to a funding cut, so we really want to give them all the help we can in order to keep their hugely beneficial work going.”
Monks Cross chosen charity for 2019 is the Snappy Trust, formerly known as Snappy (Special Needs Activities and Play Provision for York),
Originally founded in 1985 by four parents who felt that their children had a tough time over the school holidays because of limited time with friends. They got together with one of the school’s head teachers and arranged to bring some of the children into school for a few days over the summer holidays to enjoy some play activities – and Snappy was born!
They have grown a lot since then and now support over 300 children, young people and their families each and every year. They have expanded their programmes to include a variety of activities and events and aim to empower our children and young people by developing confidence, independence and social skills but mostly, we give our children and young people the opportunity to enjoy new experiences, have fun and make friends. Snappy is very proud their reputation across the York area and of the work the incredible team.
Monks Cross will be working on a number initiatives over the year to help raise awareness and much needed funds for Snappy.
If you would like to find out more about Snappy, or make a donation, please visit their website.
www.thesnappytrust.org/