Sales Floor Manager – Mothercare


Contract Type: Permanent
Contract Hours: Full Time
Posted: 07/12/2018
Closing Date: 12/04/2019

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Manage my team to deliver amazing customer service and achieve sale and conversation targets. Ensure operational excellence on the shop floor.

Key Accountabilities/Responsibilities

Customer

  • Lead team to provide customer service including effective resolution of all queries and complaints to achieve the customer service targets
  • Coach their team to tailor service to individual customer needs
  • Drive store sales conversion on the shop floor and lead achievement of sales results
  • Delivery of operational excellence to achieve store standards
  • Drive and lead by example a service lead culture across the whole store

Commercial Focus

  • Manage their team to deliver the commercial targets and work with Store Manager to convert plans into sales
  • Deliver clear communication to ensure tasks are completed effectively
  • Understand and deliver requirements relating to legal and operational compliance
  • Support management team to communicate and re-enforce business strategy
  • Ensure that the store / department is set up for trade before and after business
  • Ensure that all visual merchandising plans are correct and a plan is both in place and effectively implemented for seasonal changes
  • Open and close the store in the absence of the Store / Deputy Store Manager
  • Ensure the correct security of cash and risk insurance procedures are followed
  • Manage the control of the sales floor whilst on duty
  • Drive store targets and team’s performance through reward and recognition

People

  • Ensure that Customer Service Advisors understand their role and responsibilities; providing coaching and in-store training to develop positive behaviours, skills and specialism
  • Role model positive behaviours to help build a cohesive team
  • Conduct -1-2-1s to ensure regular and ongoing dialogue
  • Setting stretch targets for my team cascaded from overall targets
  • Support the delivery of effective induction and development programs for all colleagues
  • Act on colleague feedback working closely with the leadership team

Additional tasks as required to maintain great levels of customers service, operating standards and compliance across the store.

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