Reporting into the Territory Manager, You will be responsible for supporting the Management Team to ensure the profitable and efficient operation of the store. You will have excellent communication skills as well as being a good team worker and will enjoy dealing with customers and assisting your colleagues.
You will be adaptable and be able to react to change in a positive manner.
As a Team Leader, you will ensure the smooth running of the shop, and maintaining the shop standards by:
Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
Overseeing operation including merchandising, goods in, warehouse operations and duty management
Supporting and coaching our new colleagues
Co-ordinating the workload of Colleagues
Answering customer enquiries in a polite manner
Ensuring that any issues concerning customer care are reported to the Territory Manager
Ensuring that all Health & Safety procedures are effectively carried out and reporting any concerns to the Territory Manager
You must be passionate about craft and be able to demonstrate at least one craft to high standard!
A minimum of 1 years previous retail experience is essential (managerial or supervisory roles will be advantageous)