CALLING ALL MASCOTS


We are looking for Mascots to join a dance off and be crowned the best Mascot in York as part of One Great Day on the 29th June. Not only will you have great fun, but you’ll also be supporting a wonderful charity and will benefit from brand/club exposure through Monks Cross Shopping Park & The Snappy Trust’s social media pages and website.

Proceeds from this event will go towards The Snappy Trust to support young people in York with disabilities!

For more information or to register your place:

Call: 01904 640 562
Email: office@snappyyork.co.uk

 

Business Support Assistant


We currently have a vacancy for Business Support Assistant – York Monks Cross – 16 hrs

Location: Debenhams York Monks Cross
Job title: Business Support Assistant – York Monks Cross – 16 hrs

Hours: 16 hrs

Salary: £6.64 (under 21) – £8.21 per hour

Category: Sales Support / Training>Business Support Assistant

Closing Date: As advertised on www.debenhams-careers.com 

 

To view the job description and apply click here.

Mothercare Joins Monks Cross


We’re excited to announce the opening of Mothercare here at Monks Cross in mid May!
If you’re interested in joining our Mothercare team, or just part of the Monks Cross family, go to our jobs page!

 

Information Board


Our information board placed in the reception area will be updated weekly with ‘what’s happening’ in and around the centre.
Pop in and take a look!

 

 

 

In Store Product Specialist


Contract Type: Permanent Contract
Hours: Part Time
Posted: 06/03/2019
Closing Date: 30/04/2019

APPLY HERE.

As a Mothercare Specialist, it is you who will guide our customers through the world of parenting – in many cases for the very first time!

We are looking for a Specialist to join the team in our new York store on a full time (40 hour) contract.

You will be responsible for giving our customers an excellent experienceand maximising sales by, effectively selling products within the store and online that meet our customer needs.

You will become a specialist in up to six departments across the store and will use your expertise to train and coach the team to enable them to provide expert advice.You will also conduct expectant and new parent events and personal shops in a friendly and confident manner.

This is an exciting and varied role and we are looking for outgoing, confident and friendly people with a passion for retail to join us.

Our Mothercare specialists will need to have the following skills:

  • Excellent customer service and communication skills, with the ability to listen and question
  • A people person, able to build relationships with people quickly, both colleagues and customers.
  • Experience in demonstrating products to customers
  • Flexibility to support the business
  • The ability to work within a team
  • Able to work efficiently in a pressurised environment
  • High standards of personal presentation
  • Excellent retail standards and visual merchandising skills
  • Excellent organisation skills
  • A passion for learning and the ability to learn quickly

To enable you to be successful as a Mothercare specialist we will put you through an extensive training programme to give you the brilliant product knowledge and understanding of our products that’s needed to succeed in the role.

Previous experience in a nursery setting, in child development or previous experience working within a similar retailer or in a coaching role would be preferred.

The hourly rate for this specialist role starts at 8/ hour, increasing to 9.10/ hour after successful completion of the training blocks (after approx. 12 weeks).

Loss Prevention Assistant – Debenhams


Location: Debenhams York Monks Cross
Job title: Loss Prevention Assistant – York Monks Cross – 16 hrs

Hours: 16 hrs

Salary: £8.26 – £8.51 per hour

Category: Loss Prevention/Security>Loss Prevention Assistant

Closing Date: As advertised on www.debenhams-careers.com 

 

To view the job description and apply click here.

Easter Eggstravaganza!


Join us on Saturday 20th April for our Easter Eggstravaganza!

Hop around the centre on our Easter egg hunt searching for a selection of eggs that our very own stores have created.
There will also be a very special visitor! The Easter bunny will be found hopping around the centre taking selfies and handing out treats to all.

There will also be two face painters available throughout the day to help get you into the Easter spirit!

How much is this event? It’s absolutely FREE!

Customer Service Advisor – Mothercare


Contract Type: Permanent
Contract Hours: Part Time
Posted: 04/03/2019
Closing Date: 12/04/2019

We currently have vacancies available for Customer Service Advisors in our new store opening in York.

Customer Service Advisor Part Time (8, 12, 16, 24 and 30 hour contracts available)

Applicants should be flexible as there may be a requirement for evening and weekend working and be able to support with overtime.

Please note the hourly rate for employees aged 18-20 is 6.70, and under 18 is 4.79

As a Customer Service Advisor, it is you who will guide our customers through the world of parenting – in many cases for the very first time!

You will be responsible for giving our customers the best impression and experience of Mothercare, and may be the first person they meet when they enter our store. We are looking for helpful, enthusiastic and knowledgeable people, who customers can trust to provide expert advice. We offer a competitive hourly rate, on the job training and an opportunity for career progression for the right person.

We need our Customer Service Advisors to have the following skills:

  • A passion for customer service
  • Excellent verbal communication skills
  • An open, enthusiastic and positive approach
  • The ability to work within a team
  • Flexibility to support the business
  • The ability to build rapport with customers quickly
  • Good questioning and listening skills
  • Confidence to advise and demonstrate to customers the features, actions and benefits of our products
  • Able to work efficiently in a pressurised environment
  • High standards of personal presentation
  • Excellent retail standards and visual merchandising skills

So if the above sounds like you, then this could be the beginning of a new career

Sales Floor Manager – Mothercare


Contract Type: Permanent
Contract Hours: Full Time
Posted: 07/12/2018
Closing Date: 12/04/2019

APPLY NOW!

Manage my team to deliver amazing customer service and achieve sale and conversation targets. Ensure operational excellence on the shop floor.

Key Accountabilities/Responsibilities

Customer

  • Lead team to provide customer service including effective resolution of all queries and complaints to achieve the customer service targets
  • Coach their team to tailor service to individual customer needs
  • Drive store sales conversion on the shop floor and lead achievement of sales results
  • Delivery of operational excellence to achieve store standards
  • Drive and lead by example a service lead culture across the whole store

Commercial Focus

  • Manage their team to deliver the commercial targets and work with Store Manager to convert plans into sales
  • Deliver clear communication to ensure tasks are completed effectively
  • Understand and deliver requirements relating to legal and operational compliance
  • Support management team to communicate and re-enforce business strategy
  • Ensure that the store / department is set up for trade before and after business
  • Ensure that all visual merchandising plans are correct and a plan is both in place and effectively implemented for seasonal changes
  • Open and close the store in the absence of the Store / Deputy Store Manager
  • Ensure the correct security of cash and risk insurance procedures are followed
  • Manage the control of the sales floor whilst on duty
  • Drive store targets and team’s performance through reward and recognition

People

  • Ensure that Customer Service Advisors understand their role and responsibilities; providing coaching and in-store training to develop positive behaviours, skills and specialism
  • Role model positive behaviours to help build a cohesive team
  • Conduct -1-2-1s to ensure regular and ongoing dialogue
  • Setting stretch targets for my team cascaded from overall targets
  • Support the delivery of effective induction and development programs for all colleagues
  • Act on colleague feedback working closely with the leadership team

Additional tasks as required to maintain great levels of customers service, operating standards and compliance across the store.